• Build your career with TRADESHI LTD.

    If you are aspiring to leverage your skills and expertise in the B2B platform, Then Join Tradeshi Limited.

  • Join Tradeshi for a unique, Customer Relationship / Digital Account Executive. We are accepting applications for Customer Relationship / Digital Account Executive. This is the perfect opportunity for you to help Bangladesh in its quest for export diversification and digitalization of industries, whilst learning to work with unparalleled digital solutions to promote Brand Bangladesh around the World.

     

    Send your CV to info@tradeshi.net with a subject line which post you want to apply and a brief cover letter on why you'd like to join us and how you would like to contribute towards helping Bangladesh reach her export potential (feel free to use ChatGPT/Bard/QuillBot/Claude, but we will know if you have put in your own work too - and we are looking for imagination)

  • Customer Relationship / Digital Account Executive

     

    Company:  Tradeshi Ltd. (Alibaba.com's Bangladesh Channel Partner).

    Location: Dhaka, Bangladesh.

    Reports to: Managing Director, Tradeshi

    Position Type: Full-Time

    Recommended Experience: 3-5 years in customer relationship management, account management, sales or related roles

    (Preferably in digital / e-commerce / IT Sector).
    Salary Level: Competitive salary commensurate with experience, including performance-based bonuses.

     

    Job Description:

    About Us: Tradeshi Ltd. is a leading partner of Alibaba.com in Bangladesh, providing businesses with access to the Global Gold Supplier (GGS) program. We are

    seeking a highly motivated and dynamic individual to join our team as a Customer Relationship / Digital Account Manager. In this role, you will play a crucial part in

    maintaining and strengthening relationships with our GGS paid subscribers, ensuring their success in leveraging the powerful tools and resources provided by

    Alibaba.com, while also driving upselling and cross-selling initiatives.

     

    Key Responsibilities:

     

    1. Client Relationship Management:

     

    Build and nurture strong relationships with GGS paid subscribers by understanding their business needs, challenges, and goals. Act as a

    trusted advisor and primary point of contact.

    2. Account Retention:

     

    Ensure a high level of customer satisfaction and retention by proactively addressing customer inquiries, concerns, and issues. Identify
    and resolve any account-related problems promptly.

    3. Upselling and Cross-Selling:

     

    Identify opportunities to upsell additional Alibaba.com services and cross-sell complementary products or features to existing clients. Develop

    strategies to increase client investments in the platform.

    4. Account Analysis:

     

    Conduct in-depth analysis of clients' accounts and business performance on Alibaba.com. Identify areas for improvement and growth
    opportunities.

     

    5. Action Plan Development:

     

    Collaborate with clients to develop tailored action plans aimed at maximizing their success on the Alibaba.com platform, including recommendations for upselling

    and cross-selling.

     

    6. Product Training:

     

    Educate clients on the latest features, tools, and best practices offered by GGS and other relevant Alibaba.com services. Provide ongoing

    training and support to help clients make the most of their subscription.

     

    7. Data-Driven Decision Making:

     

    Utilize data and analytics to track and measure client progress, identify trends, and make data-driven recommendations for improvement

    and additional services.

     

     

    8. Cross-functional Collaboration:

     

    Collaborate with internal teams, including sales, marketing, and technical support, to ensure seamless communication and problem resolution for clients.

     

     

    9. Reportingand Documentation:

     

    Maintain accurate records of client interactions, feedback, and action plans, including details on upselling and cross-selling efforts. Generate regular

    reports on client performance and account management activities.

     

    Qualifications & Skills:

    • Bachelor's degree in Business, Marketing, or a related field.
    • Proven experience in sales and/or customer relationship management or account management, preferably in a digital or e-commerce environment.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and a customer-centric mindset.
    • Proficiency in using digital tools and platforms.
    • Analytical mindset with the ability to interpret data and make data-driven recommendations.
    • Fluency in English and Bengali.
    • Knowledge of Alibaba.com and the GGS program is a plus.

     

    Benefits:

    • Competitive salary and performance-based bonuses.
    • Career growth opportunities within a dynamic and rapidly growing industry.
    • Comprehensive training and ongoing professional development.
    • Health and wellness benefits.
    • A supportive and collaborative team environment.

    How to Apply:

     

    Interested candidates are invited to submit their resume along with a cover letter outlining their qualifications and relevant experience for this position to

    info@tradeshi.net. Please include "Customer Relationship / Digital Account Executive Application" in the subject line of your email.

     

    Application Deadline: 15th December, 2024.

    At Tradeshi Ltd., we are committed to creating a diverse and inclusive workplace. We encourage candidates of all backgrounds to apply.

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